Privacy Policy

01

Data Controller

The entity responsible for the processing of your personal information is:

02

Information We Collect

We collect the following categories of personal information:

• ·Contact form submissions: name, email address, inquiry category, and message content — provided voluntarily by the user.
• ·Server logs: IP address, browser type, pages visited, and timestamps, collected automatically for security and service operation.

03

Purpose of Use

We use personal information solely for the following purposes:

• ·To respond to inquiries submitted via the contact form
• ·To improve our website and the services we provide
• ·To maintain the security and integrity of our systems
• ·To comply with applicable laws and regulations

04

Third-Party Services

We use the following third-party services that may process personal data:

• ·Google reCAPTCHA: Anti-spam verification applied to the contact form. Data is processed by Google under their Privacy Policy.
• ·Microsoft Office 365 (SMTP): Used for email delivery of inquiry acknowledgements and internal notifications.

We do not use third-party advertising or behavioural tracking services.

05

Data Retention

We retain personal information only for as long as necessary:

• ·Contact form data: Retained for up to 2 years from the date of submission, then permanently deleted.
• ·Server logs: Retained for up to 90 days for security and operational purposes.

06

Disclosure to Third Parties

We do not sell, rent, or share your personal information with third parties except as described in Section 04 (third-party services), or as required by Japanese law, court order, or regulatory authority.

07

Cookies

This website uses only essential session cookies required for form security (reCAPTCHA). We do not use cookies for advertising, user tracking, or analytics beyond server-side access logs.

08

Your Rights (APPI)

Under Japan's Act on the Protection of Personal Information, you have the right to request:

• ·Disclosure of personal information we hold about you
• ·Correction or addition to inaccurate information
• ·Deletion of your personal information
• ·Suspension of use or third-party provision of your information

To exercise any of these rights, please contact us at support@chlorine.co.jp. We will respond within a reasonable period in accordance with applicable law.

09

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page. We encourage you to review this page periodically.

10

Contact

For questions or requests regarding this Privacy Policy or your personal information: